Turning a Manual System into a Smart, Cloud-Based CRM
For more than five years, TukTuk Wine & Dine in Negombo operated using a traditional pen-and-paper reservation system. As the restaurant grew in popularity, they began facing common challenges — missed bookings, double entries, and frequent no-shows. Without a proper customer database, the team had no way to track loyal guests, identify repeat diners, or follow up with no-show customers.
They needed a modern, centralized solution that would handle reservations efficiently and help them better understand their customers.
The Challenge
- Missed or misplaced reservations due to handwritten logs
- No visibility into no-show patterns or repeat guests
- No existing customer database despite years in business
- Manual follow-ups that consumed staff time
- No digital insights or analytics for decision-making
The Solution: A Custom CRM for Restaurant Reservations
Augmatic Labs designed and built a fully cloud-based CRM system tailored specifically for TukTuk Wine & Dine.
Built with Next.js and PostgreSQL, the platform combines reliability, performance, and scalability. It allows the restaurant team to manage reservations, track no-shows, and maintain a growing customer database — all from an intuitive dashboard.
Key Features
- Smart Reservation Management — Simple, fast, and accessible from any device.
- No-Show Tracking — Staff can mark no-shows, enabling better insight into customer reliability.
- Automated SMS Alerts — Instant confirmation messages when a reservation is made, plus post-visit review requests with a Google Review link.
- Customer Database — Every reservation automatically builds the client’s profile over time.
- Analytics Dashboard — View overall reservation trends, no-show rates, and customer activity.
The Impact
Within just six months, the system helped TukTuk Wine & Dine create and manage over 1,000+ customer profiles, giving them a clear view of their most valuable customers for the first time.
The automated post-visit SMS reviews led to a notable increase in Google Reviews — strengthening their online reputation and driving more reservations organically.
The restaurant team now spends less time managing bookings and more time focusing on guest experience, confident that every reservation is tracked and stored securely in the cloud.
Fast Delivery, Ongoing Partnership
The entire system was designed, developed, and deployed within two weeks, meeting the client’s operational needs quickly and efficiently.
Augmatic Labs continues to provide ongoing maintenance and feature updates, ensuring the system grows with the business.
Ready to Build Your Own Solution?
If you have a project in mind, let's connect.
We’ll help you turn your operations into a streamlined, automated, and scalable system — just like we did for TukTuk Wine & Dine.
